Returns & Exchanges

At GINGIN WATCHES, we want you to be completely satisfied with your timepiece. If you are not happy with your purchase, you can return your item in its original condition within 30 days of delivery.

1

Initiate Your Request

Contact our customer support team with your order number and reason for return to receive a Return Authorization and prepaid shipping label.

2

Prepare the Package

Carefully place the watch in its original luxury packaging, ensuring all protective films, tags, and warranty cards are included to avoid restocking fees.

3

Ship the Item

Affix the provided return label to your package and drop it off at any authorized courier location; be sure to keep your tracking receipt for reference.

4

Quality Inspection & Refund

Once our horologists inspect the return for authenticity and condition, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing